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wiki:TracSupport
Last modified 11 months ago Last modified on 10/09/12 00:56:00

# Trac Support

Like in most ​open source projects, "free" Trac support is available primarily through the community itself, mainly through the ​mailing list and the ​project wiki.

There is also an ​IRC channel, where people might be able to help out. Much of the 'live' development discussions also happen there.

Before you start a new support query, make sure you've done the appropriate searching:

- in the project's ​FAQ
- in past messages to the ​Trac Users Mailing List
- in the Trac ticket system, using either a ​full search or a ​ticket query.

Please don't create a ticket in trac.egdewall.org for asking a support question about Trac. Only use it when you face a real and new bug in Trac, and do so only after having read the ​NewTicketGuidelines. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly!

See also: ​MailingList, ​TracTroubleshooting, ​CommercialServices

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